Unveiling the Clean Revolution: Insights into the UK Domestic Cleaning Sector

In an industry that’s as competitive as it is promising, staying ahead of the curve is not just an advantage; it’s a necessity. At Merry Maids UK, we have over 30 years of experience within this market as the world’s largest domestic cleaning brand.
So, in this blog post, we’ll discuss some key trends and insights shaping the domestic cleaning market in the UK.


Surging Demand for Professional Cleaning Services

Firstly, with busy lifestyles becoming the norm, more UK households are using professional cleaners to maintain clean and tidy homes.

This growing demand presents a significant opportunity for growth in the domestic cleaning sector.

Health and Safety Take Centre Stage

The COVID-19 pandemic has heightened awareness around health and safety.

Consequently, there’s an increased demand for cleaning services that prioritise health and safety, using high-quality cleaning products and following rigorous cleaning protocols.

At Merry Maids, we’ve implemented strict health and safety measures to ensure the well-being of our customers and staff.

Personalised Cleaning Solutions

Today’s UK consumers expect personalised experiences in every aspect of their lives, including domestic cleaning.

Our franchise partners leverage customer data and insights to offer personalised cleaning solutions tailored to the specific needs of each customer.

From customised cleaning schedules to targeted cleaning services, personalisation is a key differentiator in our industry.

Embracing Technological Advancements

Technology is revolutionising the domestic cleaning sector in the UK, making it easier than ever for customers to book and manage cleaning services.

User-friendly online booking platforms and convenient mobile apps are streamlining the cleaning process to enhance the customer experience.

At Merry Maids, we utilise e-commerce and business management systems to make accessing and delivering our services seamless.

In conclusion, the domestic cleaning sector in the UK is evolving rapidly, driven by changing consumer preferences and technological advancements.

By monitoring trends and embracing innovation, domestic cleaning brands like Merry Maids, can stay ahead of the competition and capitalise on demand.

As a world-renowned domestic cleaning franchise, Merry Maids provides serious investors the opportunity to enter the 4 billion-pound UK domestic cleaning sector.

Want to know more?

Find your future with Merry Maids UK by calling 0116 275 9000 or booking an intro call with our Franchise Recruitment Manager today to learn more.

Merry Maids LIVE Q&A!

Do you have questions about franchising? We have the event for you.

At 4 PM on 29th May 2024, Merry Maids UK is hosting a Q&A session LIVE on YouTube to answer all your questions about franchising and our brand.

Hosted by ServiceMaster Brands UK Franchise Recruitment Manager Matt Fowler, the session is your opportunity to ask any burning questions about the largest domestic cleaning franchise in the world.

Matt will be joined by long-serving, top-performing and multi-award-winning franchisee Tom Jackson to talk about life as a Merry Maids franchise business owner.

Tom has been in the Merry Maids franchise network for over 15 years and owns territory in Merry Maids Dudley, Wolverhampton and Stafford and a well-performing ServiceMaster Clean franchise.

So, whether you want to know about:

  • Lifestyle
  • Facts and figures
  • Earning potential
  • Growth potential
  • Multi-brand franchising
  • Expansion opportunities at Merry Maids
  • The Merry Maids brand
  • Our tools for growth (such as E-commerce and our patented Business Management System)

This is the place to be.

To capitalise on this exclusive and limited event, visit Eventbrite to secure your spot today.

Over 30 ServiceMaster Clean and Merry Maids Business Owners and staff recognised for business excellence

Franchisees and staff from ServiceMaster Clean and Merry Maids were recognised for a range of awards at the recent ServiceMaster Spring Forward event.

ServiceMaster Clean Contract Services and Merry Maids businesses from across the UK recently rallied in Coventry for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

It was rounded off with a gala dinner and awards evening where over 30 franchise business owners and staff from both brands were awarded for their accomplishments over the last year.

This included multiple awards for business growth, with some achieving a growth of over £5M in 5 years and £1.5M the last year!

The awards were sponsored by Capital Fleet Solutions, who recognised several of our franchisees for going above and beyond in their local communities and for doing their bit to support the environment.

This included a business that helped support a family of Ukrainian refugees to live and work in the UK and others that have helped offset their carbon emissions by cultivating their woodland or turning hygiene waste into renewable fuel.

What our partners have to say

Tom Jackson, who owns a Merry Maids and ServiceMaster Clean business, won an award for growth in his ServiceMaster Clean business and the prestigious Merry Maids Franchisee of the Year Award.

Collecting the latter, Tom said:

“It feels great [to win]. Any award is fantastic, but it’s great to be recognised by your peers.”

“We’ve always been proud of Merry Maids because we’ve been doing it for 20 years, so I think, for me, it’s about helping new people come along so that as we grow, they grow.

“I needed a new challenge, and the ServiceMaster Clean business gave me that.”

About ServiceMaster Brands UK

ServiceMaster was founded in the US in 1928 and now manages a network of independent franchisees in more than 30 countries around the world.

ServiceMaster Limited was launched in the UK in 1959 and has over 400 regional businesses operating in the UK.

Events and awards like these help our franchisees to recognise and enhance their superpowers and give them a chance to recognise the work they and their peers do and learn from one another – supporting one another and driving continued growth and success.

Could this be you next year?

Find your future with multiple highly scalable and profitable franchise business opportunities in various service sectors today with ServiceMaster Brands UK.

To learn more about what we do and how we can help you, contact our franchise sales team today by calling 0116 275 9000.

Merry Maids UK seeks to recruit six ambitious domestic cleaning franchise business partners by the end of 2024

Looking for your next business opportunity? You just found your people.

With over 30 years of franchising experience across England, Scotland, Wales and Northern Ireland, Merry Maids UK is springing into 2024 with ambitious goals to help driven entrepreneurs expand their portfolio with a proven franchise opportunity.

Who is Merry Maids UK?

ServiceMaster, a prestigious figure in the worldwide franchising sector, has been franchising as ServiceMaster Brands UK for over six decades, offering entrepreneurs the chance to be in business for themselves, not by themselves.

ServiceMaster was founded in 1929 in Chicago, Illinois, by former minor-league baseball player Marion E. Wade as a moth-proofing company and began franchising in 1952.

Merry Maids is the largest domestic cleaning franchise in the world and has been franchising in the UK since 1990.

We are renowned for delivering professional domestic cleaning services to the consumer, as well as being recognised as a money-making business opportunity for entrepreneurs across the country.

Merry Maids delivers premium domestic cleaning services, maximising the offering in the £55.5 billion UK domestic cleaning market.

Shifting up a gear

With over 400 franchise territories across the UK and aspirations to recruit their next 25 ambitious entrepreneurs this year, 2024 is already big for ServiceMaster Brands UK.

Kicking off the year, ServiceMaster welcomed a new Franchise Sales Manager and partnered with Life After Professional Sport, making ServiceMaster Clean, ServiceMaster Restore, and TruGreen in the UK three of ten trusted brands to provide the next steps for professional athletes looking for their next opportunity.

These changes mark a distinct shift in gear.

While as a franchisor, ServiceMaster Brands UK will always stay true to our unwavering dedication to supporting our partners to thrive, our focus for the road ahead is ambition.

Within Merry Maids UK, we’re looking to recruit six new franchise business owners in 2024 in key areas like Norwich, Cambridge, Oxford, Cheltenham, Eastbourne and Bournemouth.

The Opportunity Ahead

Merry Maids UK offers a lucrative opportunity for business-minded individuals who want to grow a scalable, multi-unit operation with a significant return and asset value through a unique model for success within an expansive industry with high demand and no growth ceiling.

This year, we’ve also become an official supporter of Alzheimer’s Society, and have pledged to raise £10,000 this year to support them in providing help and hope for the over 800,000 people in the UK living with dementia.

It also makes us the only cleaning provider in the UK with certified dementia training and support.

If you want to develop a scalable business by using every aspect of the support Merry Maids offers, we have the tools to help you grow.

Though our business is service-focused, the opportunity is for a sales and marketing business, not owner-operated outfits.

From day one, a franchisee’s role will be running the business as a manager to develop the business through structured sales and marketing plans.

With Merry Maids, you do growth work, not grunt work.

Our brand provides provide the structure. It’s your job to get in and drive.

Sound good?

Find your future with Merry Maids UK by calling 0116 275 9000 or booking an intro call with our Franchise Recruitment Manager today to learn more.

Merry Maids Springs Forward Into 2024!

 Merry Maids and ServiceMaster Clean Contract Services franchisees SMASHED into 2024 at this year’s ServiceMaster Spring Forward event.

Over 120 franchise business owners from ServiceMaster Clean Contract Services and Merry Maids businesses across the UK rallied in Coventry this month for our Spring Forward event.

The day was packed with informative sessions from Team Academy on how owners and staff can utilise their natural superpowers to create an impact in their businesses.

 

Everyone in attendance, including our sponsors like HSBC UK and Capital Fleet Solutions, got the chance to think differently about their visions for their businesses and take a step back to realise the different people they have invested in and use people profiles to build better efficiencies within their business structures.

We finished in style with a gala dinner and awards evening that saw franchise business owners from both brands awarded for their accomplishments over the last year.


Business Development Sessions

Team Academy specialises in providing training that both excites and informs.

They were full of energy and their sessions were focused on the fundamentals of building a strong business. 

The team from Team Academy, Rachel, Andy, Sam, (and Spud) guided our delegates from our franchise businesses and conference sponsors through three informative and engaging breakout sessions to help them develop their mindset, customer profiling and dynamics to help them manage their customer and employee relationships.

Mindset

This session focused on deconstructing the different levels of thought and how that changes depending on your circle of influence (factors you can impact).

Delegates found techniques to manage and communicate effectively to get the best from a situation.

Profiling

This dynamic session helped our delegates navigate their personality and leadership profiles and what that means for those around them professionally and personally.

 Team Dynamics and Trust

This session was all about the true essence of defining trust in a professional dynamic.

Understanding the ‘human’ impact of being in business and the reality of being in a team isn’t as black and white as it might first appear.

Using an equation which looked at credibility, reliability, human intimacy, and self-orientation helped our delegates quantify and understand how trust is maintained between people.

Goal Setting

In our final group session, our delegates came together to set goals for the months ahead and smash through any obstacles that stood in their way in a rather unconventional manner… breaking through planks of wood!


Awards Gala

The evening gala dinner and awards ceremony say franchise businesses from over 25 of our Merry Maids and ServiceMaster Clean brands achieve awards for business growth, employee excellence, environmental initiatives, customer service and brand excellence – all capped off with the chance to dance the night away and celebrate in style!

Congratulations to all the winners, and thank you to our delegates and sponsors for helping to make the event so special.

Here’s to 2024!


Spring into 2024 with a Merry Maids franchise

If you want to own a successful contract cleaning business as a part of an award-winning franchise network, contact the ServiceMaster franchise sales team today.

Take the first step towards a cleaner, brighter future by calling 0116 275 9000 and see if a ServiceMaster Clean business could be your perfect fit.

Merry Maids UK becomes official partner in aid of Alzheimer’s Society

Merry Maids have become official partners of Alzheimer’s Society.

We are thrilled to announce that Merry Maids has become an official charity partner in support of Alzheimer’s Society as of 2024.

This blog post has all the details.


What does the partnership mean?

We have named Alzheimer’s Society as our charity of the year.

And have thus pledged to raise £10,000 to go towards their work throughout 2024.

Last year, as part of our longstanding commitment as Dementia Friends, we raised over £4000 with our nationwide Forget Me Knot Challenge Campaign.

This year, we are kicking it up a gear.

As official partners, we are committed to supporting our staff and customers to have a better cleaning experience by training every Merry Maids cleaner across the UK in professional dementia support.

Therefore, we are the only domestic cleaning company in the UK certified to provide accredited support to the over 800,000 people living with dementia in the UK.

The training will also help our maids to support our customers with specific needs and extra support, and our customers feel ever more strongly that they are in good hands.


What does dementia support mean to Merry Maids customers?

To Merry Maids customers like this woman from Croydon, our support means her father can maintain his independence:

“My Dad is 93 and has got a serious heart condition and dementia,” she says.

“After a long stay in hospital and living with us for four months, he wanted to live independently,”

“He reluctantly accepted help and within a couple of weeks was looking forward to his visits by Merry Maids.”

“They are very caring and have a very soft spot for Dad,” she adds.

“Which makes my life as a carer easier.”

“Dad would never be without his Merry Maids, and they have made a huge difference to his enjoyment of life.”


What does dementia support mean to us?

This partnership officially recognises our commitment to supporting them and the people we serve living with dementia.

Vikki Donnachie, Merry Maids Brand Leader, says:

“We are thrilled to be working with Alzheimer’s Society again this year. The ability to offer further training to all our maids provides added support and peace of mind to both our customers and their families who are or have been affected by dementia.”

“At Merry Maids, our high levels of customer service and community engagement are what makes us different. Being able to support both our customers and Alzheimer’s Society is a real privilege.”


Aaliah Chik, Senior Marketing Executive for Merry Maids UK, adds:

“As many of our customers are facing dementia, to have this opportunity to take what we do for them to the next level by training our maids and supporting Alzheimer’s Society is so exciting.”

“We have great things planned for this year. I’m looking forward to developing our work to better the people living with dementia in our communities.”


Meg Foxhall, Community Fundraiser of Alzheimer’s Society, says:

“On behalf of Alzheimer’s Society, I would like to thank Merry Maids. We’re so grateful for their support, which allows us to provide help and hope for everyone affected by dementia.”

“Dementia is the UK’s biggest killer,” she adds.

“Too many people face dementia alone. 1 in 3 people born today will develop dementia in their lifetime. We want everyone affected by dementia to know that whoever you are, whatever you’re going through, Alzheimer’s Society is here for you.”


Want to own a successful cleaning business?

To join a franchise with valuable connections to provide compassionate cleaning to your community, contact our franchise sales team today at 0116 275 9000, email franchisesales@servicemaster.co.uk or book a brand intro call today.

Merry Maids of Croydon Celebrates 20th Anniversary

Celebrating 20 years of Merry Maids of Croydon.

The end of 2023 marked 20 years in business for Merry Maids of Croydon.

Business Owner Debbie Walker, who was recently a finalist in the BFA HSBC British Franchise Awards, started her business in 2003 after a successful career working in corporate roles.

With a background in Strategic Account Management and working with large numbers of suppliers, Debbie became well-versed in working to provide support within her community at the highest level.

This made her well-suited to deliver the services offered by Merry Maids UK: providing premium home cleaning services with a smile, professionalism, high-quality training, expertise, and assured safety practices.

At Merry Maids, we deliver a high-value exchange to our clients.

As part of a nationwide franchise organisation, we are locally owned and nationally renowned, providing the quality and assurances of a trusted brand with the knowledge and care of a local professional.

At Merry Maids of Croydon, two decades in operation means twenty years of unparalleled cleaning, community care, and happy customers.

Anniversary Celebrations

To celebrate their anniversary, the team threw a celebration in the office in which all of the staff received a cupcake from Drizzleanddrips and a note thanking them for their hard work.

Their regular clients also received a thank you card, and clients with cleans that day received a cupcake!

Receiving a celebratory bunch of flowers from Merry Maids’ franchisor ServiceMaster, Debbie said:

“We are thrilled to commemorate an incredible 20 years of serving the Croydon community. From day one, we’ve been dedicated to delivering exceptional cleaning services with a smile.”

“Our journey has been nothing short of remarkable, and we owe it all to our dedicated team, our loyal clients, and our community, who have supported us throughout the years. We cannot thank you enough for being a part of our journey.”

Charity Partnership

As part of their anniversary, the team partnered with Reedham Children’s Trust to collect donations from their customers for vulnerable people and families in Croydon.

Essential items like food and toiletries have been pouring from customers to help people in the local community during Christmastime and generated donations with a total value of £1161.89!

Jessica Ritchie from the Reedham Children’s Trust added:

“Once again, Merry Maids of Croydon and their wonderful customers have been incredibly kind, donating over £1,100 worth of food to help vulnerable children and their families this Christmas and into the new year.

The cost-of-living crisis affects so many of us, but it is heartening to see that despite this challenge, everyone pulls together to help others in their time of need.

Thank you so very much.”

Want to own a successful cleaning business?

If, like Debbie, you would also like to operate a successful cleaning business, providing expert support to homeowners in your community, contact our franchise sales team today on 0116 275 9000, email franchisesales@servicemaster.co.uk or book a brand intro call today.

Merry Maids of Croydon donates over £1100 worth of items to food drive

Merry Maids of Croydon have completed another successful food drive in collaboration with the Reedham Children’s Trust.

This Christmas, the Merry Maids of Croydon team once again partnered with Reedham Children’s Trust to collect donations from their customers for vulnerable people and families in Croydon.

Essential items like food and toiletries have been pouring from customers to help people in the local community during Christmastime.

The drive, held for the second time following a successful effort last year that inspired the nationwide Forget Me Knot Challenge, has generated donations with a total value of £1161.89!


The Impact

The impact of this scale of donations cannot be overstated.

Last year, the food drive helped support over 100 families in Croydon to have the essentials over Christmas and into the new year.

Like this Mum of three who benefitted from a hamper provided by Merry Maids last year:

“With the cost of the living crisis, I was feeling depressed and turned to a friend for help in finding a charity that could support us.

But to my amazement, we received a food hamper and vouchers, an incredible show of support I couldn’t believe. I am beyond grateful for this support, which has helped my children and me.”

This year, the team surpassed the donations from last year, which will go a long way to supporting the (approx.) 27,483 children living in poverty in Croydon.


Thank yous

The Croydon and Reedham Trust teams would like to extend a huge thank you to the people who dug deep to help.

Merry Maids of Croydon Director Debbie Walker, who was recently named a finalist in the BFA HSBC British Franchise Awards for her work in the local community, said:

For the second year running, we have been delighted to raise food donations for the Reedham Children’s Trust.

Our clients have been so generous in supporting this initiative and we hope this will make a difference to families in need in the Croydon area this Christmas.

I would like to thank our clients and staff for such a positive response!”

Jessica Ritchie from the Reedham Children’s Trust added:

“Once again Merry Maids of Croydon and their wonderful customers have been incredibly kind, donating over £1,100 worth of food to help vulnerable children and their families this Christmas and into the new year.

The cost-of-living crisis affects so many of us, but it is heartening to see that despite this challenge, everyone pulls together to help others in their time of need.

Thank you so very much.”


Interested in joining the Merry Maids network?

If you would like to work within your local community carrying out domestic cleaning services for those who need a little extra helping hand, contact the ServiceMaster Brands UK franchise sales team to find out more about opportunities near you today.

Merry Maids Relaunches in Northampton under brand new ownership

(Re)introducing Merry Maids Northampton, bringing brand new and improved cleaning to Northampton and the surrounding areas like never before.

Merry Maids Northampton has reopened this week under the management of franchisor ServiceMaster Ltd.

We spoke to Office Manager Becky Gardner about the changes and plans for the new and improved Merry Maids Northampton.


Northampton, a history

Merry Maids Northampton has been operating for 18 years.

Previously under the ownership of Barbara and Martin Smart, the business faced hard times during the COVID-19 pandemic when it was forced to close as lockdowns threatened the retirement plans of its owners.

This year, the business has come under the management of Merry Maids’ franchisor, ServiceMaster Ltd.

Becky started as a part-time cleaner in 2011, “which worked wonders for me with the two young children,” she says.

“It was a perfect job. And I loved cleaning. I took pride in cleaning. It’s always been nice to go into a customer’s house and make it all nice.”

She became an Office Manager when Barbara and Martin retired and is being supported in the reopening by the ServiceMaster team, including Merry Maids Brand Leader Vikki Donnachie.

“One day, my old boss called me into the office and said she needed an Office Manager to take over the day-to-day role of going out, doing quotes, seeing off the girls, sorting out the bays and the folders.”

“Vikki has been amazing. She’s been there every step of the way. It’s been useful to have that support.”


Changes and Transformation

Under Becky and Vikki’s supervision, Merry Maids Northampton has transformed, moving from a small unit to a brand-new office unit alongside ServiceMaster’s Northampton-based contract cleaning franchise.

“At first, it was scary, but we’re fully operating from the new unit now. We absolutely love it. The girls are so happy!

We’ve just rolled with it. The girls have been amazing. We all get on really well. They’ve supported me, and I them.”


Aspirations and Assurances

Becky and Vikki have big plans for the business.

“I just want it to grow and get bigger and bigger,” says Becky.

“We’ve got loyal customers. I want to build from that to get more customers, get more staff in and build Merry Maids to as big as we possibly can.”

We’ve got the space now. We’ve got the unit, we’ve got the facilities, we’ve got it all now. It’s just growing and making it as best as we can make it. Which I’m excited about!”

Vikki adds:

“I’m delighted to reintroduce Merry Maids Northampton into the Merry Maids franchise network under the ownership of ServiceMaster. Becky and the team have embraced the transition brilliantly, so I’m very excited to see their growth in driving the business to new heights while delivering the trademark Merry Maids service to the community.”


Want to start a successful cleaning business?

If you would like to start a home cleaning franchise with the expert support of a nationwide franchisor, call 0116 275 9000 or email franchisesales@servicemaster.co.uk to find opportunities near you.

Merry Maids Croydon attends BFA HSBC British Franchise Awards

Merry Maids of Croydon’s Debbie Walker achieved finalist status in the BFA HSBC British Franchise Awards.

The results are in for the prestigious BFA HSBC Great British Franchise Awards, held by the British Franchise Association at the end of their annual conference to recognise the best of British franchising, and were attended by some of our head office team and franchisees.

We are thrilled that we had a finalist, Debbie Walker from Merry Maids of Croydon, who was up for the Community Focus Award.

Community Focus

We’d like to congratulate Diljit Brar from Costa Coffee, who won the Community Focus Award.

The ServiceMaster team and Merry Maids UK network are incredibly proud of Debbie for beating out countless applicants to make it this far.

To be a finalist in such a competitive sector is no small feat and is a testament to her hard work, dedication and commitment to her brand and community. What she has achieved as a finalist is no small thing.

And Debbie has indeed achieved some impressive feats.

In the past year, she has taken on a Ukrainian refugee to enable her to stay in the UK, donated enough material during a food bank drive to feed multiple vulnerable families struggling with the cost of living over and beyond the Christmas period, and been paramount in the development of our nationwide Merry Maids Forget Me Knot Challenge, which raised over £4000 for Alzheimer’s Society and Dementia Friends.

Kind words

Commenting on the awards, Debbie said:

“I was absolutely delighted to be alongside some other great franchisees as a finalist for the Community Focus award.

We work hard every day to make our business count in the local community and give back to the people who we serve, so this recognition means a great deal to us.

Pip Wilkins, Chief Executive of the BFA, said:

“Our huge congratulations to all the winners tonight. We had some fantastic entries this year and these winners really stood out from the crowd. We would like to thank them for being such great ambassadors of the BFA and for representing the very best in UK franchising.”

Judge, awards host and UK Head of Franchise, Commercial Banking at sponsors HSBC Bank Gillian Morris said:

“The diversity of franchising on display at tonight’s awards ceremony – across so many brands and sectors – demonstrates the strength and reach of the industry.  Choosing a winner is never easy and I’d like to join Pip in thanking everyone who entered and sending our warm congratulations to all the winners on these very well-deserved awards.”

Want to start a successful cleaning franchise?

If, like Debbie, you would like to work with a team of cleaners to carry out bespoke and professional cleaning services in your local community, contact the Merry Maids franchise sales team today.

Take the first step towards a cleaner, brighter future by calling 0116 275 9000 and see if a Merry Maids business could be your perfect fit.

How to write an effective and reliable business plan

The essentials of writing a great business plan.

So, you’re ready to write your business plan.

First of all, congratulations on deciding to go into business!

The business plan is one of the first (and most important) documents to complete when starting a business.

Making it a good one is vital for many reasons.

Whether it is to apply for finance, attract a business partner or give you a clear path to achieving your business dreams, ensure that your plan achieves what you set out for it to do.

What needs to be covered in a business plan?

Executive Summary

The purpose of your Executive Summary is to make your business proposition understood by others.

Think of it as a short paragraph outlining what your business is and what it sets out to achieve.

Business Description

In addition to your summary, the business description should further detail your business’s purpose.

Here are some key questions to consider when writing this section.

  • What are the products/services it will provide?
  • What is its overall structure?
  • How will it achieve the business goals?

Market Analysis

This section is dedicated to the research underpinning your decision to go into business.

It includes market, competitor, and customer research.

It may be helpful to use SWOT analysis here.

People & Processes

Outline the people and processes that will be used to run the business effectively.

Organisational charts and process maps are your friends when constructing this section.

Marketing Plan & Sales Strategy

How will you attract customers/clients?

In this section, describe the activities that will take place to attract customers to enquire and buy from you.

Financials

Reveal the financial goals and expectations of the business in this section.

This proves the financial viability of the business.

Profit and loss, cash flow and balance sheets are good models here.

How a franchise model helps your business plan

With a franchise business like Merry Maids, you have the support of a world-renowned franchisor and nationwide brand.

As a result, the stress of writing a business plan is massively alleviated as much of the content is pre-established.

Can’t think of a sales pitch? We can.

We already have.

With over 30 years of experience in what we do, our proposition (delivering professional, bespoke and compassionate home cleaning to residents of our local communities across the UK) is already set out.

As are our core services, the market, competitor and customer research.

Merry Maids’ systems for success have been tried, tested and proven to provide excellent results.

As a global name in cleaning for over 40 years, Merry Maids helps entrepreneurs thrive by providing the support to be in business for yourself, but not by yourself.

Our model gives you the support, tools, technology, and expertise in operations, sales, marketing, and recruitment to set up a thriving business in a matter of weeks.

Thus, granting you the opportunity to reach a £ 500,000 turnover in the first 36 months!*

*Based on acquiring 5 new clients each month.

Working with our dedicated team, you’ll have support in your operational, sales and marketing activities to ensure you hit the ground running and are on the path to continued growth and success.

This includes a comprehensive starter pack that contains all the marketing and branding materials you need to make a great first impression.

Including:

  • Marketing and promotional materials
  • Vehicle branding package
  • Fully bespoke and maintained website
  • Pre-launch support from over 40 head office staff
  • Products, equipment, uniforms, stationery
  • Pre-planned Marketing Launch: local PR, Google Ads and a leaflet drop, targeted directly at your key customer base
  • Merry Maids Bespoke Business Management System
  • Market-leading e-commerce system

As part of a franchise business, you’ll still be writing a business plan, but with the content and support behind you.

Don’t know where to start? We do.

There’s so much to get from a world-renowned franchisor.

Everything that we offer is to help you on your way to business success.

Whether that’s providing support with finances or giving you the tools for an excellent business plan.

See what we can do for you today by calling 0116 275 9000 or email franchisesales@servicemaster.co.uk to find opportunities near you.

Merry Maids UK ‘Forget Me Knot Challenge’ Raises £4,000 for Alzheimer’s Society

The Merry Maids UK Forget Me Knot Challenge has raised over £4,000 for Alzheimer’s Society and Dementia Friends.

At Merry Maids UK, we are a nationwide cleaning franchise that has long had our heart in care and the community.

When, in 2014, a friend of the Croydon-based franchise, Debbie Walker, was researching a PhD thesis on dementia patients and told her about Dementia Friends, we began to work closely with the charity and have never looked back.

Our Merry Maids business owners provide care across the UK through compassionate and professional home cleaning services.

This often means they encounter members of the public living with dementia and struggling with the disease.

This year, we took our dedication to giving back a mammoth step further by undertaking the Forget Me Knot Challenge – which has raised over £4,000 for Alzheimer’s Society.

The Forget Me Knot Challenge

The Forget Me Knot Challenge – named in reference to the tying together of Merry Maids businesses and the small blue flower that has long been associated with Alzheimer’s and dementia – was a sponsored virtual relay in which staff and owners from Merry Maids businesses across the UK ran, walked, or cycled the equivalent total mileage between each Merry Maids UK business.

The results

Cleaners, business owners, customers and head-office staff from across the UK put forward donations, helping raise over £4,000 – achieving more than double their initial £1000 donations and 2345 mileage targets.

Collectively, the Merry Maids franchise network has walked 4796.14 miles – the distance between London and Dallas, Texas!

Our stories

With over 900,000 people estimated to be living with dementia or Alzheimer’s in the UK today, it is likely that we all know or have known someone affected.

Each participant had their reasons for taking part.

Like Mike Fargher of Merry Maids in Sheffield and South Yorkshire, who racked up 1186 miles and generous donations by cycling and pledging £1 per mile.

“Our Merry Maids business has had many encounters with Dementia over the years,” says Mike.

“We have some long-term clients that did not have dementia when we started to clean for them but sadly now have it.  We also take on new clients where they, and their families, wish to remain in their own homes and, with the support of ourselves and other outside agencies, can do so.”

“Sometimes a client wants to chat over a cup of tea, to tell you about their life, family and other interests. The Maids may have heard the same stories several times but will listen as if it was the first time they heard it.”

Or the team in Fylde, Blackpool and Preston – including maids Angela and Bernie – who each has had multiple family members live with the disease.

“I’m doing the Forget Me Knot Challenge because I’ve been through dementia experiences three times so far, and I’m just about to go through my fourth with my dad,” Angela said back in July.

“It’s devastating. The person you once knew changes into somebody else.”

“They don’t die… straight away. It’s a long process. But they change. They’re unrecognisable as the person you once knew.”

“You have to be kind to one another. You have to talk. Don’t bottle things up, and listen. Listen to the person who is ill because they are just as confused as you are.”

“It’s important that we help them to feel as normal as possible for as long as possible. We must find ways of making this illness easier to live with, raise awareness and money to develop new medication to help slow this process.”

Learn more

To learn more about Merry Maids UK and our work with Alzheimer’s Society, call 0800 021 3072.

If you’d like to join a franchise network of like-minded business owners working to make the world a better place in an industry with endless growth opportunities, contact our friendly franchise sales team today on 0116 275 9000 to find available territories near you.

Merry Maids owner in West Midlands recognised as Great British Franchisee

A cleaning company boss who offers rare job security and long-service awards to the people he employs in the West Midlands has won a major industry accolade.

Tom Jackson, owner of the Merry Maids franchises in Dudley, Wolverhampton, Birmingham South, Solihull and Stafford, has won a Great British Franchisee Award, one of the most prestigious honours in the highly competitive franchise sector.

“It’s common for a high frequency of staff turnover in the cleaning industry,” Tom says, “but that’s not the case in my business.

“I offer long-service awards because, generally, many of our staff stay with us for a long time.

“Two of the admin support staff have been with me for 15 years and nine years respectively – each having started as cleaners.

“And even the original two members of staff that I employed 20 years ago still work for us.

“I believe our staff stay with us because we care about them, and they can feel it, but also because many have been part of our journey and have seen the business grow from just two staff into what it is now.

“I also think people are drawn to the job security that a business established for 20 years brings.”

The Future of Merry Maids

Tom, a former bingo firm manager, is proud, too, that some of his customers have been using the company for 18 years, and one has even had the same cleaner continuously for all that time.

He also actively supports the rest of the Merry Maids network and mentors new business owners like Mercy Ikeji (pictured) when they join us.

“I’ve grown my Merry Maids business from a zero turnover virgin business to, what is currently, the biggest Merry Maids franchise in the UK with 60 staff,” he says.

“It’s a far cry from when I started with myself and two staff using a spare office – but I’m not content to rest on my laurels.

“I’ve set challenging goals for the next three years of growth with a target to be the first Merry Maids with a £1 million turnover.”

Tom is not the only one who thinks he will achieve that.

“Tom is a real asset to the franchising world,” says Merry Maids Brand Leader Vikki Donnachie.

“He is passionate about everything business, from his customers to his staff, as exemplified by his industry-defying levels of staff and customer retention.”

Contact Us

If, like Tom, you’d like to run your own award-winning professional domestic cleaning care business backed by 30 years of experience as an industry leader sounds like the opportunity for you, contact our friendly franchise sales team on 0116 275 9000 or email franchisesales@servicemaster.co.uk to find opportunities near you.

New Merry Maids business launches in Bedford under industry pro

After years of working in care, a Bedford-based businesswoman is expanding upon her long career in care by opening a home cleaning franchise with Merry Maids UK. 

Mercy Ikeji, who lives and works in Bedfordshire, has recently made great strides towards self-actualisation as a small business owner with the support of the nationwide Merry Maids UK franchise.

Say hello to Merry Maids in Bedford

Wanting to work for herself but not by herself, Mercy bought a business that allows her and the local women she’s worked with over the years to run her company, ‘Dezionite Domiciliary Care’, while delivering a caring and compassionate service to those in the community.

“I have always had a strong entrepreneurial spirit and passion for care,” Mercy says.

“In my youth, I owned multiple businesses, including a cleaning business in my home country, which I started in 2010 and expanded before pursuing MBA studies in the UK.”

“In my years working in cleaning, I always admired the professionalism of the Merry Maids brand, and I eagerly awaited the opportunity to acquire and grow a Merry Maids franchise business.”

About Merry Maids UK

Merry Maids UK is a nationwide domestic cleaning franchise that provides residents across the UK with expert, hassle-free home cleaning and the time to do what matters most to them.

These range from one-off deep cleaning services for end-of-tenancies, builders of home sales, and regular weekly and monthly cleans to help you keep on top of the housework, complete with dusting, hoovering, mopping and window cleaning.

With over 30 years of expertise supporting their local communities with the backing of a multinational brand, Merry Maids UK prides itself on its personalised, caring and compassionate approach to the people it serves.

Mercy’s hopes for Merry Maids Bedford

Mercy brings to her new business a wealth of experience as a trained accountant and business development consultant, with over 13 years of experience launching and expanding businesses.

“My goal is to surpass the success I have achieved with my previous businesses with the Merry Maids franchise in Bedford,” she says.

“I envision a bright future for Merry Maids Bedford, with the potential for exponential growth.

My confidence is bolstered by the strong brand image and the support and training provided by the ServiceMaster franchise.

As such, we aspire to make a positive impact on the cleaning industry and ensure the sustainability of the Merry Maids franchise as we integrate our Dezionite Domiciliary Care services with our new Merry Maids cleaning franchise in Bedford.”

Charity Cleaning Raffle

Informed by her background in care, Mercy would like to commemorate the opening of her new business with a series of charity cleans for those who may be unable to clean their homes for themselves because of illness, circumstance or disability.

If you are or know someone who could benefit from a free cleaning, you can nominate them by submitting your interest via an online submission form.

Contact Us

If running your own professional domestic cleaning care business, backed by 30 years of experience as an industry leader sounds like the opportunity for you, contact our friendly franchise sales team on 0116 275 9000 or email franchisesales@servicemaster.co.uk to find opportunities near you.

The first steps to buying a franchise

Turn the corner using a proven franchise business model. 

A franchise is the perfect route if you want to be in business for yourself but not by yourself.

They offer the benefit of an established brand, a proven business model and support in the areas where you need it.

There are almost 48,000 franchise businesses in the UK, and many brands to choose from.

But this much choice can be a little daunting. Analysis paralysis is real. It’s so easy to get caught in its safety net.

With that in mind, we’ve put together a few pointers to help set you on your way to breaking free from the 9-5.

Why are you looking at a franchise?

It’s important to know what your ‘why’ is. Why do you want to go into business?

Here are some common whys:

  • “I want to be my own boss.”
  • “I’ve noticed a gap in the market.”
  • “I can do it better than they do it.”
  • “I want a better lifestyle for my family.”
  • “I want to invest my redundancy/inheritance.”

Once you know why, it’s easier to find something suitable.

What are your options?

Your options are likely narrowed down by the available territory, cost, commitment, and credentials required to join.

Taking all of those into account, you’ll still find yourself with a lot of options. Choose the one most suited to your ‘why’.

Then, do your research.

Research  

Simply for ease, online research is the best place to start.

Methods of online franchise research:

  • Take a look at franchise directories
  • Read published franchise articles
  • Check associations like the BFA (British Franchise Association)
  • Visit franchisor websites
  • Follow social media channels for a broad and varied spectrum of opportunities.

For offline research, speak to franchisees and ask for advice from respected sources.

Where possible, utilise the franchise opportunities’ services for insight into the business.

Enquire & Engage

Once you have narrowed your search, enquire with the franchise brands that most suit your ‘why’.

Now is your opportunity to conduct more in-depth research and to form a relationship with the franchisor.

In franchising, relationships are the bread and butter. They make the world go around.

So, make sure it clicks. The business and the brand feel right for you to take advantage of the opportunity.

ServiceMaster Ltd. is committed to aiding your research, ensuring your decision to join us is right for you.

Contact Us

If running your own professional domestic cleaning care business, backed by 30 years of experience as an industry leader sounds like the opportunity for you, contact our friendly franchise sales team on 0116 275 9000 or email franchisesales@servicemaster.co.uk to find opportunities near you.

Merry Maids Croydon are finalists in prestigious franchise awards for Community Focus

Croydon-based businesswoman Debbie Walker, owner of Merry Maids of Croydon, has made it to the finals of the prestigious 2023 BFA HSBC British Franchise Awards.

Founded in 1977, the British Franchise Association (BFA) is a self-regulating governing body, formed to accredit and promote franchise systems that meet strict ethical and business criteria.

Fighting for her position amongst many other entrants, Debbie Walker is a finalist in the ‘Community Focus’ category.

Debbie Walker bought Merry Maids of Croydon in 2003 after working in sales and marketing for several companies.

Merry Maids of Croydon is service-oriented, but their work has a keen care element.

They see many customers regularly, often going above and beyond the call of duty to ensure that they are safe, well, and have someone to talk to, allowing the maids to develop strong relationships with many.

As such, Debbie and her team are deeply enmeshed in their local community.

To Merry Maids of Croydon, bettering a customer’s quality of life involves more than just a clean environment.

Even though the business is not a care franchise, per se, Debbie is proud to run a business that cares.

One that she calls a business with a heart.

Debbie’s work within her community

In the past year, she has taken on a Ukrainian refugee to enable her to stay in the UK, donated enough material during a food bank drive to feed multiple vulnerable families struggling with the cost of living over and beyond the Christmas period, and been paramount in the development of the ongoing nationwide Merry Maids Forget Me Knot Challenge, which has raised over £1300 for Alzheimer’s Society and Dementia Friends in just six weeks.

Kind words

Commenting on the announcement, Debbie said:

“I’m absolutely delighted to be alongside some other great franchisees as a finalist for the Community Focus award.

We work hard every day to make our business count in the local community and give back to the people who we serve, so this recognition means a great deal to us.

Everyone here is so excited for the event and really looking forward to celebrating with all the other finalists soon!”

Pip Wilkins, Chief Executive of the BFA, said:

“We would like to offer our enormous congratulations to all this year’s finalists. We received a huge amount of entries, and it was wonderful to read of all the amazing work being done in the UK franchising sector. We applaud our finalists for their enthusiasm, dedication and tenacity and for continuing to uphold the highest standards of the association.”

UK Head of Franchise, Commercial Banking at sponsors HSBC Bank Gillian Morris said:

“Shortlisting candidates for the HSBC bfa Awards is one of the toughest challenges of the year, once more the candidates were a very high standard, and it was very tough to shortlist just a few entries. I was really impressed at the diversity of entries across brands and sectors, which is a great testament of the strength and reach of the franchise industry. I am looking forward to meeting the finalists and wish them all luck!”

Winners will be announced at a gala black-tie event following the BFA’s annual conference on 9th November 2023.

Want to start your own successful cleaning franchise?

If, like Debbie, you’d like to work with your own team of cleaners to carry out bespoke and professional cleaning services in your local community, get in touch with the Merry Maids franchise sales team today.

By scheduling a discovery session, you can find out if a Merry Maids business could be your perfect fit. Take the first step towards a cleaner, brighter future today by calling 0116 275 9000 or filling out a contact form today.

Merry Maids Award winner Tom Jackson shares his secrets for franchising success

We sat down with Tom Jackson of Merry Maids of Dudley, who was recently awarded the coveted Merry Maids Recognition Award.

The Merry Maids Awards are back!

And they spelt victory for Merry Maids of Dudley owner Tom Jackson.

Why?

Well, not only has Tom, who is celebrating 20 years in business and the acquisition of new territory in Stafford, but he is also the proud winner of the prestigious Recognition Award.

The award is a credit to Tom’s hard work, dedication and commitment to the Merry Maids brand and his business and staff.

Merry Maids Brand Leader, Vikki Donnachie, said when presenting Tom with his award.

“[Tom] always has a smile on his face and is always there to support not only his team but his peers too. He’s very supportive and works really hard, showing commitment to his team members, including inviting them to Merry Maids events and meetings. Despite some challenges, his positivity, passion, and desire to grow are always at the forefront of his mind.”

She added, “He also often gives me a call from time to time just to see how I’m doing. Which I think says everything about him.”

Following his win, we sat down with Tom to discuss what it meant to him and to share his secrets for success.

Congratulations on your award! How does it feel to be a Merry Maids Award winner?

“Really great! It’s fantastic to be recognised by ServiceMaster and the network of Merry Maids and receive the first recognition award.

In the 20 years since I started Merry Maids of Dudley, I have tried to look forwards and help Merry Maids head office by making sure I attend all the regional and marketing meetings, be a part of the Merry Maids representation at head office and also make sure where possible I help out other newer franchisees.”

Have you done anything to celebrate your win?

“As we have recently purchased the Stafford and Shropshire area, it is a manic time for us looking at recruitment for those two licences.

But I have a senior staff meeting planned this month where I will ensure I thank my team for their help and support.”

How did your staff react to your win?

“The team thought it was well deserved as they can see the effort we put into our business and helping other Merry Maids throughout the network.”

In your view, what has been the basis of your recent success?

“I think the success is down to my drive to be the biggest and best Merry Maids in the UK.

And my desire to keep growing and pushing the limits of a Merry Maids business in the country.

The team have taken on board my ethos and desire to grow and be successful.”

Do you think being a franchise business has played a part in your success?

“The benefit of running a franchise is the individuals behind each licence area. We all come into Merry Maids franchising with different backgrounds and knowledge. The biggest asset is sharing that between fellow franchisees.

We are never in competition with each other. The shared knowledge and ideas are vital to making my area and business successful and profitable.”

How do you plan to keep up this momentum going forward?

“I have high targets and expectations for 2023 and healthy growth plans for my Merry Maids licences.

The senior staff in each area know their targets and my goals for the business.”

What advice do you have for newer Merry Maids franchisees looking to achieve success?

“Think big.

It’s not about customer number 1 or 100. Think big, keep expanding and take your team on the journey.

Share success and anything that didn’t work: we are all part of the same family of brands and want to grow together.”

Want to start your own successful cleaning franchise?

If, like Tom, you’d like to work with your own team of cleaners to carry out bespoke and professional cleaning services in your local community, get in touch with the Merry Maids franchise sales team today.

By scheduling a discovery session, you can find out if a Merry Maids business could be your perfect fit. Take the first step towards a cleaner, brighter future today by calling 0116 275 9000 or filling out a contact form today.

Merry Maids UK kicks off Forget Me Knot Challenge in aid of dementia charities

Learn more about Merry Maids UK’s Forget Me Knot Challenge for Dementia Friends.

With over 850,000 people in the UK estimated to be living with dementia right now, we have likely all experienced the impact of dementia in some capacity at one time or another, with research suggesting it will affect 1 in 2 people in our lifetimes.

This means that, at Merry Maids UK, we regularly encounter clients and family struggling or living with dementia or Alzheimer’s.

As such, we have been a long-time supporter of the charity Dementia Friends (which is a subset of Alzheimer’s Society).

Who are Dementia Friends?

Dementia Friends is an initiative that trains businesses and organisations and the people who work for them in the right ways to interact with people with dementia.

Merry Maids UK began working alongside Dementia Friends in 2014 when a friend of Debbie Walker, the owner of Merry Maids of Croydon, started looking into the charity whilst researching for her PhD on the health of older adults.

Our duty of care to our customers is something we value deeply, so we jumped at the chance to receive training from Dementia Friends to aid our cleans.

Soon, we were becoming dementia friends nationwide.

What is the Forget Me Knot Challenge?

This year, we wanted to do more.

That’s why we have created the Forget Me Knot Challenge.

Alzheimer’s Society is represented by the forget me not, a small blue flower that has long been associated with Alzheimer’s and dementia due to its effects of memory loss.

This is a sponsored virtual relay in which staff and owners from Merry Maids businesses across the UK will run, walk, or cycle the equivalent total mileage between each Merry Maids UK business, tying them together and raising funds for Dementia Friends/ Alzheimer’s Society: creating the Forget Me Knot.

How to support us?

With the challenge now underway, our businesses will cover 335 miles each to raise money over the coming months.

To support us, please visit our Just Giving page to donate online.

Discover the value of a network that cares

If you’d like to join a franchise network of like-minded business owners working to make the world a better place in an industry with endless growth opportunities, contact our friendly franchise sales team today on 0116 275 9000 to find available territories near you.

Father’s Day: Spotlighting Merry Maids Sutton Coldfield

We sat down with Merry Maids Sutton Coldfield for Father’s Day.

In honour of Father’s Day – we’re spotlighting the father/daughter business Merry Maids Sutton Coldfield – co-owned by Helen Bielby and Becky Hewitt – but has been in Helen’s family for many years.

Helen’s father still works within the business and so the pair still enjoy sharing their professional lives as father and daughter.

We spoke to Helen about what it was like to work with her father and the history of this particular family business.

The history

In August 1980, a month before Helen was born, both of Helen’s parents were made redundant around the same time.

“They decided to create their own destiny, get out of engineering and purchase a franchise pooling their redundancy money,” Helen says.

They purchased a ServiceMaster franchise – ServiceMaster North Birmingham – which included both the ServiceMaster Restore and ServiceMaster Clean brands under one umbrella.

The business was a family affair, with Helen, her brother, and Nan helping out doing the cleaning.

Her dad ran to the physical side of the business, whilst her mum handled the running and operation.

“ServiceMaster was run from home until 1999 – (ironically when I left home!) so we had no choice but to be part of the business from a young age,” Helen jokes.

“From cleaning fire-damaged items in our back garden to cleaning hotels, cleaning up flooded or fire-damaged homes with our Dad, Mom, Nan etc or dropping leaflets – me and my brother did it all – and occasionally got our pocket money too!”

Then, in 1999, Helen’s mum decided that she wanted to buy a Merry Maids franchise as well.

At the time, Helen was at university and would still help out with the cleaning on her break days, and after university, she would help with the books alongside her job.

When Helen’s mum passed away suddenly in 2010, Helen found herself having to handle both businesses.

They found Becky Hewitt, who was working part-time as in conveyancing at a solicitor’s office.

Helen and Becky hit it off from the start and “became best friends very, very quickly”.

When, in 2011, Helen’s dad decided he wanted to sell the Merry Maids, business, he suggested that Helen and Becky take it over together.

Helen says her family experience and the skills passed down by her dad stood her in great stead to manage the business and that she knew from years of experience that being a part of a ServiceMaster franchise and the Merry Maids was a no-brainer:

“My dad has taught me lots – how to deal with customers, how to work hard and most importantly to have a good brain for numbers!

“I know the brand so well I wouldn’t have thought to look elsewhere – the solidarity the other franchisees have with each other is also very important.”

Helen and Becky have now been running it for the last 13 years alongside working other jobs and raising young children.

Helen says that being a multi-generational business owner is very important to her and the fabric of the business.

“ServiceMaster has been a part of my life since I was a month old – I’m 42 now and very proud to continue to uphold our family traditions of providing reliable and professional cleaning services.”

As a parent herself, we asked Helen if she is hoping to leave a legacy behind for future generations.

“I don’t know to be honest,” she says.

“My children are too young right now – but both the 6-year-old and 4-year-old do love to clean so who knows what their future may be!”

Want to run your own franchise business?

If, like Helen, you’d like to operate your own successful cleaning business to help serve homes and people in your local community, get in touch with our franchise sales team today on 0116 275 9000.

Merry Maids Bromley donate Easter eggs to Dandelion Time

Spreading Easter cheer and chocolate.
Over Easter, Richard Wall and his team at Merry Maids Bromley and Orpington partnered with Reed Employment to donate chocolate eggs to Dandelion Time.
Richard, who has previously engaged in other charity work, such as running the Cambridge Half Marathon to raise money for Dementia Friends, says he and his business are always looking for ways to help charities that do vital work, like Dandelion Time.

“We are always glad to support charities and help [wherever possible].”

Due to Richard’s first-hand experiences earlier in his career, supporting children’s mental health for him was a no-brainer.

Hence when Reed contacted him about Dandelion Time, Richard was more than happy to help.

Dandelion Time

Dandelion Time is a charity local to Richard’s area.

Their mission is to support children in Kent who have suffered traumatic experiences like neglect or domestic abuse.

According to Dandelion Time,

“Health, education and social care services face huge financial pressures and aren’t always the right solution for children with [mental health and trauma] issues: Dandelion Time fills this gap.”

Over the last 20 years, they have brought lasting change to over 1,000 families through their unique therapeutic approach focusing on the great outdoors.

At Dandelion Time, families take part in a ten-week programme.

During this time, they work with experts, nature, crafts and families to get the time and space they need to recover and be the children they deserve – without trauma and distress.

Donating Eggs

We all know that as much as the time off is much appreciated, the holidays are the best for children.

Especially when there’s plenty of chocolate to seek out and snack on.

That’s why, in partnership with Reed Employment, Richard and Merry Maids Bromley and Orpington donated Easter Eggs to Dandelion Time so the children in their care could share in the spirit and have some chocolate eggs this Easter.

Find out more

If, like Richard, you would like to run a business that allows you to engage with your local community, get in touch with our friendly franchise sales team on 0116 275 9000 to find out about opportunities in your area.